Entrepreneurial proposal: an english language training course for the tourism sector in the coffee region

dc.contributor.advisor Ramos Gallego Dolly
dc.contributor.author Tuberquia Henao, Jhon Esteban
dc.contributor.author Osorio Hincapie, Sebastian
dc.date.accessioned 2022-05-31T19:54:09Z
dc.date.available 2022-05-31T19:54:09Z
dc.date.issued 2022
dc.description.abstract Colombia is characterized by its extractivist economy in which the sale of minerals is the main source of income, however, some attempts have been made to potentiate national tourism as another economic field. For this reason, the Colombian government has offered courses focused on turism with its institution SENA and other institutions which train tourism employees in this field. In terms of English language instruction, some private and public institutions have offered courses that are broad in the sense that all workers receive the same language instruction. This project is relevant since it will provide specialized English instruction courses for restaurants, travel agencies, hotels in the following municipalities: Santuario, Anserma, Dosquebradas, and Pereira. These courses will be offered to tourism employees with a maximum of 15 students per group. Each course will intend to achieve a B1.1 level with a duration of 17 weeks (102 hours per course). The design of the courses will work under the theory of socio-constructivism as this will boost collaborative work through the use of real-life situations. Additionally, the ESP approach will play an essential role in the lessons as the target content focuses on what they really need in their work setting. The expected results are: 1) to provide the learning tools for students to achieve B1 level; 2) to provide small businesses with the capability to interact with foreing tourists; 3) to help tourism employees understand intercultural differences and how to assertively interact with tourists. eng
dc.description.abstract Colombia se caracteriza por su economía extractivista en la cual la venta de minerales es la principal fuente de ingreso económico, sin embargo, se han llevado a cabo algunos intentos para potenciar el turismo nacional como otro sector económico. Por esta razón, el gobierno Colombiano ha ofrecido cursos enfocados en el turismo con su Institución SENA y otras instituciones privadas las cuales capacitan empleados de este sector. En términos de instrucción en lengua inglesa, estos cursos son amplios en el sentido que todos los empleados reciben la misma enseñanza del idioma. Este proyecto es relevante ya que proveerá cursos de Inglés especializados para pequeños negocios en los siguientes municipios: Santuario, Anserma, Pereira y Dosquebradas (2 en la primera etapa - Pereira y Santuario). Estos cursos serán ofrecidos para un mínimo de 10 estudiantes por grupo. Cada curso pretende alcanzar el nivel A1.1. Además, el diseño de los cursos funcionará bajo la teoría del socioconstructivismo ya que esto potenciará el trabajo colectivo a través del uso de situaciones de la vida real. Adicionalmente, el enfoque ESP (por sus siglas en Inglés English for Specific Purposes) jugará un papel esencial en las lecciones porque el contenido que se desea alcanzar se enfoca en lo que ellos realmente necesitan en su ambiente laboral. Los resultados esperados son: 1) Proveer las herramientas de aprendizaje necesarias para alcanzar un nivel más alto de inglés; 2) Proveer pequeños negocios con la capacidad de interactuar efectivamente con turistas extranjeros; 3) Ayudar a los empleados del sector turístico a entender las diferencias interculturales. spa
dc.description.degreelevel Pregrado
dc.description.degreename Licenciado(a) en Bilingüismo con Énfasis en Inglés
dc.description.tableofcontents Table of content Abstract 3 Resumen 4 Justification 5 Conceptual Framework 8 Communicative Competence 8 The Three Dimensions of Communicative Competence 9 Receptive and Productive Skills 10 Understanding of Listening skill 11 Strategies to Promote Listening 12 Understanding of Speaking 13 Components of Speaking 13 Strategies to promote Speaking 14 English For Specific Purposes (ESP) 15 Course features of ESP 16 How to plan a lesson based on ESP? 17 Training in business 18 Customer Service 19 Literature Review 21 Methodology 25 Description of the current situation 25 Problem Tree 27 Participants Analysis 27 Objectives tree 29 General and Specific Objectives 30 Indicators and Goals 31 Beneficiary population 32 Target zone: Coffee Region 33 Alternative solution 33 Technical Study 34 Modality 40 Risk study 41 Syllabus 42 Rationale 42 References 55 eng
dc.format.extent 60 Páginas
dc.format.mimetype application/pdf
dc.identifier.instname Universidad Tecnológica de Pereira
dc.identifier.reponame Repositorio Institucional Universidad Tecnológica de Pereira
dc.identifier.repourl https://repositorio.utp.edu.co/home
dc.identifier.uri https://hdl.handle.net/11059/14120
dc.language.iso eng
dc.publisher Universidad Tecnológica de Pereira
dc.publisher.faculty Facultad de Bellas Artes y Humanidades
dc.publisher.place Pereira
dc.publisher.program Licenciatura en Bilingüismo con Énfasis en Inglés
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dc.rights Manifiesto (Manifestamos) en este documento la voluntad de autorizar a la Biblioteca Jorge Roa Martínez de la Universidad Tecnológica de Pereira la publicación en el Repositorio institucional (http://biblioteca.utp.edu.co), la versión electrónica de la OBRA titulada: ________________________________________________________________________________________________ ________________________________________________________________________________________________ ________________________________________________________________________________________________ La Universidad Tecnológica de Pereira, entidad académica sin ánimo de lucro, queda por lo tanto facultada para ejercer plenamente la autorización anteriormente descrita en su actividad ordinaria de investigación, docencia y publicación. La autorización otorgada se ajusta a lo que establece la Ley 23 de 1982. Con todo, en mi (nuestra) condición de autor (es) me (nos) reservo (reservamos) los derechos morales de la OBRA antes citada con arreglo al artículo 30 de spa
dc.rights.accessrights info:eu-repo/semantics/openAccess
dc.rights.coar http://purl.org/coar/access_right/c_abf2
dc.rights.license Atribución-NoComercial-SinDerivadas 4.0 Internacional (CC BY-NC-ND 4.0)
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject.ddc 370 - Educación
dc.subject.proposal English language instruction eng
dc.subject.proposal socio-constructivist eng
dc.subject.proposal English for Specific Purposes eng
dc.subject.tee Enseñanza bilingüe
dc.subject.tee Bilingüismo
dc.subject.tee Enseñanza de lenguas
dc.title Entrepreneurial proposal: an english language training course for the tourism sector in the coffee region eng
dc.type Trabajo de grado - Pregrado
dc.type.coar http://purl.org/coar/resource_type/c_7a1f
dc.type.coarversion http://purl.org/coar/version/c_ab4af688f83e57aa
dc.type.content Text
dc.type.driver info:eu-repo/semantics/bachelorThesis
dc.type.version info:eu-repo/semantics/acceptedVersion
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